Just got my new 2022 Ford F450 platinum been waiting on it 11 months no fault of the dealer. Nelson Ford Martinsville Virginia thank to the best salesmen Harry Hairston and sales manager Danny Hutchinson they kept me informed about my truck build from day one until it arrived. If you need a new or used vehicle see Harry if they don't have it he will find it thanks again to Nelson Ford Ron Young

Nelson Ford has courteous and knowledgeable sales people who know and understand the vehicles they sell. This is my second Ford purchased at Nelson, and the trade in offers have been fair. The service department takes excellent care of your vehicle. I've recently used Nelson Collision Center: their technicians are informed and quite competent. My newly repaired car drives like new. At one point I rented a car from them, and they were very accomodating. Throughout the experience Nelson Ford took excellent care of me. I highly recommend them to you - without reservation!

Purchased a Ford-150 today. Excellent experience!! My husband and I were treated like family! No pressure and Brandon, Chris and Terri went out of their way to make us feel comfortable! My husband loves his truck. Awesome team!! Thank y’all!

We had a recall issue and had call at least 5 other dealers close to our home. Nelson Ford was the only dealer who would deal with the recall.Everyone was very friendly. We would especially like tO thank the entire service department and Kia Scales. We had the recall issue, state inspection and a oil change performed on the vehicle. Our appointment was for 10 am and we were on our way home by noon. Thanks to all the Nelson Ford Team. Even though we are an hour away we will be back.

We recently purchased a Ford Escape from Nelson Ford. Everyone we talked to was extremely knowledgeable and polite. A super experience!

Just wanted to do a big shout out to Nelson Ford in Martinsville Va. (Especially to Harry Hairston, Terri Bosconi and Chris Davis). These folks at this dealership are top notch. They work together to make the purchasing process flow so easy. When you leave this dealership you don’t have to worry about anything else (no going to DMV or insurance company phone calls) they do it ALL! Our experience of purchasing our Ford Focus was that they are very knowledgeable about their business and most of all the kind – friendly atmosphere of making you feel like part of their family. Totally recommend Nelson Ford – Definitely 5 Star!!

Called to see about having my '98 looked over. They were quick to quote a reasonable cost. I have purchased some vehicles from them over the years. Try to trade up whenever I find a good price.

Bought my first new car last week, got a 22 Bronco Sport Big Bend and I am so impressed. John Meyer helped us throughout the whole process and made the experience amazing! I am very impressed with the customer service provided during the process and after as I’ve been back to have mats installed and ask a few questions. Couldn’t have asked for a better experience buying my first new car and I will always come back to John Meyer in the future!

Awesome dealership that does not try to rake you over the coals

Friendly and fair staff that made this car deal the easiest ever. We will definitely be going back when it’s time to upgrade again.

I dealt with Kailey from Nelson. She promptly responded to my questions during business hours. When we were not able to come to terms about the truck listed she offered to keep an eye open for other vehicles that would meet my needs and budget. I was pleased with the service.

Clean store! Sales staff is friendly and knowledgeable, patient, they go out of their way to accommodate when necessary. Just a great place all around!

I couldn't have been more pleased. I called for an appt.and it only took a couple of days to get my car in for an inspection sticker. After a thorough check of my car the inspection sticker was one that shows it was rejected. It was carefully and fully explained to me what was necessary to repair my car. It only took one day to get the parts in and my car was repaired the next day. I am a 74 year old retired widow with some mobility issues due to arthritis The people in the service department also do all they can to take care of me as well as my car. From opening all doors for me(I have to use a walker) to getting things out of the vending machines for me.I never have to ask for help whatever they see me trying to do if they are not tied up with the phones they rush to help me. I live an hour away with lots of car places in between but I even go to Nelson Ford for oil changes. No one has touched my car but the service department there. When I buy another car it will definitely come from Nelson Ford. I trust them completely.

Always quick to schedule my appointment and get my truck serviced and out in no time.

Excellent

Great repair and maintenance shop

I will be getting a recall fixed here. They were very helpful with what I needed to get done.thanks to Brad and Jill for their help. We are seniors, new to the area, everyone is so nice and helpful here. I'm glad we moved up here.

Absolutely the BEST experience in purchasing a vehicle ever!! Chris Davis went above and beyond to make sure I was pleased. Also, thanks to Scott Norman and the drivers as well. If you are in the market for a new vehicle, do not hesitate to call these guys!!

My review is in regards to the Service department. Brad...great guy. Very pleasant and nice on the phone. They fixed very fast! *edited to add second experience. Had same issue with my car. Needed repairs. Brad and the team helped me get the repairs that I needed FAST and as cheap as possible. thank you!!

Friendly staff, love Ginger Lewis she takes care of her customers.

Nelson Ford got me in before my appointment time. Was through looking for the problem described and examining the problem. Luckily the problem must of corrected its self. Thanks to Nelson Ford for having such experienced Mechanics.

I would like to thank Lee Nelson and the entire Nelson Ford crew especially Sonny and the service department for helping me after catching myself in a jam. Thank you all, you are awesome!

From the beginning Chris Davis along with Scott Norman and the rest of the sales team did a phenomenal job. Not only did they work with me over the phone and work with my schedule. They were extremely prompt in getting the necessary information to me over the phone seeing that I was coming from out of town. Not one question went unanswered and Scott actually offered some great incite on the some of the lessor know features of the vehicle I purchased. Chris ensured that all potential hiccups in the buying process were taken care of ASAP so that I could walk out of there today with my new Bronco. I am extremely pleased with how the buying process played out. If you want a top notch buying process come see the gentlemen at Nelson Ford. You will not be disappointed. Such a smooth process. Once again thank you guys!!!!!

Service department is always fair and honest.

John was great to work with. Would recommend again