Customer Testimonials

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Google May 31, 2023

Nelson Ford....best dealership around. Brandon is absolutely the best. Very easy to deal with.

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Google May 8, 2023

Want to thank Harry for making a great experience out of buying used car. I had been looking for used F150. Nelson Ford had what I was looking for.

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Google May 7, 2023

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Google Apr 29, 2023

Harry and Chris were extremely helpful with helping us buy our 2020 Honda, great customer service and made buying a car super smooth

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Google Apr 26, 2023

I want to give a big shout out to Danny, harry, and Terri for all their wonderful work today. I came in looking to trade in my car and had amazing customer service, answered all my questions efficiently, and I was able to come home with my new car. I absolutely fell in love with. Thanks to these guys. I 10/10 recommend them at Nelson ford.

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Google Apr 22, 2023

This is the friendliest, most responsive shop I've ever used. Melissa is awesome!

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Google Apr 18, 2023

Harry and Chris Davis took great care of me!! Got a nice 2017 Ford Fusion and I'm very pleased with my experience! Go check them out!

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Google Apr 12, 2023

Worked with John Myers. He was extremely helpful in getting me into the vehicle I wanted. He worked within my budget and helped get us into a 2020 Durango which the whole family loves. The entire staff was extremely helpful and courteous.

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Google Apr 12, 2023

I dealt with Brandon Chocklette and Danny Hutchinson bought a super truck and compared to the previous purchases I made on vehicles elsewhere. This has been a soper great experience. You could not have hired a better sales consultant than Brandon. Courteous, helpful, knowledgeable and fun. Won't hesitate to recommend him to my friends.

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Google Apr 12, 2023

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Google Apr 11, 2023

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Google Apr 4, 2023

Brandon Chocklette helped us. Good business to work with.

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Google Mar 31, 2023

Thank you Harry and Chris for great service best car experience I ever had

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Google Mar 30, 2023

Brandon Chocklette was great to work with and not pushy at all for buying a vehicle! Thanks for the good service !

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Google Mar 28, 2023

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Google Mar 27, 2023

Had nothing but a good experience from when I pulled in to when I pulled out with my new Ford! Thanks to John Meyers and Chris Davis!

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Google Mar 24, 2023

In a time where customer service has become a thing of past we were so pleased we were referred to Nelson Ford A+ service everyone was so incredibly nice Shelly thank you!! ChrisD made it possible got us the payment we wanted and worked extremely hard to get it done. Mr.Nelson is truly blessed to have such amazing employees at Nelson Ford we would recommend them to anyone.THANKS AGAIN!!! We love the truck

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Google Mar 24, 2023

Thank you Chris Davis and Brandon Chocklette for all of your help buying my Ford Escape today. I am hearing impaired. They made my car buying easy. Great customer service.

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Google Mar 15, 2023

Danny and Harry were very professional and very nice and helpful

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Google Mar 13, 2023

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Google Mar 12, 2023

Harry Hairston was great to work with. It was an easy and great car buying experience. I couldn't have ask for better service. Thank you.

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Google Mar 7, 2023

I have utilized the services of Nelson Ford for almost ten years (and purchased 4 vehicles in that time). They have always gone above and beyond expectations in both their sales and service department.

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Google Mar 4, 2023

Yesterday I purchased a used 2018 Toyota Tacoma from Harry at Nelson Ford/ Mazda on Commonwealth Blvd in Martinsville, Va. they were very courteous and to the point in what I needed, which helped me get the vehicle I wanted. Thanks to the sales team: Danny, Chris and Harry for helping me find my new truck; they were great! I highly recommend that anyone looking to buy a nice used or new car from them, they are the place to go to. A great all around experience 👍👍

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Google Mar 1, 2023

I bought a new 2023 Chevrolet Blazer from Scott Norman on Feb 27, 2023. I have bought SEVERAL new cars but have never had such an easy transaction. I met up with Scott at the dealership, test drove the vehicle and finished everything else by email and text due to going out of town. He delivered my vehicle yesterday and I can honestly say, BEST car buying experience I have ever had!! Thank you Scott!

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Google Feb 28, 2023

If you are in need of a new vehicle I would would recommend you go visit Harry Hairston. He and all the people at where super nice an easy to work with. I will definitely be going back for my next vehicle!!

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Google Feb 26, 2023

2nd time buying. Couldn’t be happier. These people mean business, they know how to do business and from the start make you feel like you are their only customer. I will shop with them time and time again just based off of that. I search hard for prices that make sense on what I am wanted and every time it seems to be them. Sales manager Chris Davis is unbelievable at his job and Scott Norman just has a way of making you feel comfortable.

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Google Feb 24, 2023

Pleasant experience... Harry Hairston and Chris Davis really made sure they got us the absolute best deal on the purchase of our Ford F450! We love it and appreciate their hard work! This is our 3rd vehicle purchased from Nelson Ford.

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Google Feb 23, 2023

Excellent purchase experience at Nelson Ford. Harry my salesman was very knowledgeable and Danny the Sales Manager took care of us. Terri in finance was very personable and thorough on our paperwork. Thanks for a quick easy transaction!

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Google Feb 23, 2023

Brandon chocklette is a perfect example of professionalism and patience he was with me from 10 am to 5 pm helping me pick the best truck for my price can't thank nelson Ford enough.

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Google Feb 14, 2023

Mr Harry Hairston was real helpful with my purchase.He made me and husband feel comfortable and was able to answer any questions we had. I would recommend him for your next purchase.

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Google Feb 13, 2023

Harry Hairston was excellent to work with! Thanks Nelson Ford. Danny the manager was superb!

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Google Feb 11, 2023

I Highly recommend Harry Hairston the sales professional who assist me. He went above and beyond to help me find the perfect car. Also, Danny Hutchinson and Terri Basconi ensured I received the best deal possible. I couldn’t be happier for the pleasant experience I had at Nelson Ford!!!

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Google Feb 8, 2023

I really enjoyed my buying experience at nelson ford. Harry Hairston the sales consultant was very knowledgeable and determined to help get the deal done. If you want a great buying experience come in and talk to him. The sales manager had a great attitude, I received a letter from him to come in and he kept his word, a rare quality, thanks to Danny Hutchinson.

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Google Jan 27, 2023

Positive experience working with the people here. Everyone was courteous and friendly

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Google Jan 22, 2023

I was with my mother when she purchased a 2016 Chevrolet Malibu. Harry Hairston was very kind, respectful, and patient with her. He was also very helpful and knowledgeable about the questions that she asked. Danny Hutchinson and Terry Basconi were very nice and helpful to her as well.

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Google Jan 21, 2023

Highly recommend these guys if your looking for your next vehicle! Our salesman Eric did a fantastic job and Mr. Basconi in finance worked together to help us get into the car we wanted despite credit issues we were facing. A big thanks to these guys for an incredible job!

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Google Jan 15, 2023

Angela Ramos waited on me Tuesday January 3rd. We were in town visiting relatives when my Lincoln decided not to start. I got to the dealership and she helped me from beginning to end. We had to get back to our home in Atlanta and needed to get my car repaired as soon as possible. Angela was so kind to me and I really appreciated her and I’m so thankful. In this day and time it’s refreshing to see that good customer service still exist. Thank you Angela!!! Sincerely, Ivalue Griggs

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Google Jan 6, 2023

I have bought my last 3 cars at Nelson Ford, I live in Beckley WV and would not buy anywhere else. The sales staff is the best around. Just bought my 3rd auto today. I want to thank Danny Hutchinson for making it so easy and fast. Thank you to John and Terri as well. Best place to buy cars.

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Google Jan 5, 2023

Harry Hairston and Danny Hutchinson were a big help in the purchase of our 2019 Range Rover. I would like to give you both a big thank you for all that you did in helping us with our purchase. We thank you guys for making the process quick and as easy as possible. This was my dream car and you guys made it possible for my dream to come true. I really can’t thank you guys enough. It was a pleasure doing business with you all and we look forward to doing business again. Keep up the great job! Again ...

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Google Jan 1, 2023

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Google Dec 26, 2022

Helpful service staff

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Google Dec 20, 2022

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Google Dec 20, 2022

The people are very friendly, they will take the time to accommodate your needs.

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Google Dec 7, 2022

Great service good people A+

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Google Nov 24, 2022

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Google Nov 11, 2022

I will start by saying Angela in the service dept at Nelson ford in Martinsville, Va is amazing and she was literally the ONLY person at a dealership within 100 miles of us willing to help. The next part isn’t gonna be so nice, the experience with ford motor company customer service is a COMPLETE nightmare. They do not care, will not listen, and you CANNOT get anybody there to help. Had it not been for Angela, we would have never gotten our issue resolved. So huge thank you to her and to the rest, DO BETTER. We as customers ...

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Google Nov 10, 2022

Great to deal with. Complete experience was seamless. Thanks to Chris and Scott for putting this deal together.

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Google Nov 9, 2022

Outstanding service!

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Google Nov 3, 2022

Nelson Ford did an excellent job in repairing an electrical circuit in my 2012 F150 Eco boost crew cab truck. You guys saved the day and certainly rock !!

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Google Oct 25, 2022

Had a problem with my truck they got it in right away. Found out what was wrong an fixed right away. I would recommend them to everyone. The service staff was polite an professional. Thank you

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Google Oct 12, 2022

Let me tell you about Scott Norman! I wanted to drive the Miata they had for sale. Ask him where the best twisty road was, and he told me exactly where to go! LOL Best Test Drive I have ever had. He was very friendly, laid back, no pressure kind of sales guy. Went back week later and bought the car! Met his Mgr., Danny Hutchinson and he was just as nice! Would recommend anyone to go here for business. Really, my most pleasant car buying experience yet!

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Google Oct 11, 2022

I have been working with this dealership for over two decades. Would not go anywhere else!! Good people

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Google Sep 26, 2022

Bought my 2013 F-150 Supercrew! Absolutely Wonderful people helping you get what you want. Chris Davis helped me get the truck I’ve wanted for years. Me and my family will continue to buy vehicles for years from Nelson!

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Google Sep 22, 2022

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Google Sep 20, 2022

Harry was amazing to work with and Terri was extremely helpful as well. I explained that we had a bad experience the day before (9/16) and needed to just browse. He said no problem, no pressure. Let us do our thing, ask questions if we needed to but left us to roam. The whole process was made as painless as possible. My husband walked out with the car he has worked so hard for! Highly recommend, in fact I have already!!

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Google Sep 17, 2022

Today had good experience at Nelson Ford Martinsville Va! Shelly an Chris were very helpful an nice to work with!

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Google Sep 10, 2022

Harry Hairston gave us excellent customer service when I purchased my vehicle. He was helpful, polite and very professional. I recommend anyone ooking to purchase a vehicle come to Nelson Ford on Commonwealth Blvd in Martinsville VA

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Google Sep 1, 2022

Had to have inspection sticker. Went on the last day of the month. They got me in and out in no time. Service was great and the employees very friendly. Will definitely be going back for all my needs.

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Google Aug 18, 2022

Recently bought a 2022 F-150. Was an overall amazing experience with very knowledgeable and friendly staff with John, Chris, and Terri. Thankful for the time they took with me and the process of trading in for my new vehicle. I am very happy with the experience and my new vehicle.

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Google Jul 29, 2022

My mother had a bolt in one of her tires so we went up Nelson Ford to have it fixed. Angela took excellent care of my mother getting a new tire ordered while keeping with the warranty.

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DealerRater Jul 5, 2022

Good followup by a friendly call. Staff seem to be price but not Chevrolet aware Buy Fords or Mazda from a Ford Mazda dealer if you want knowledge. Price was well above average and not in the "fair deal " range. Since I live far enough away, service reputation is useless on internet sales. The dealer may be ok for local folks but out of touch with internet marketing.

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Google Jun 22, 2022

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Google Jun 11, 2022

Great folks, awesome deals.

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Google Jun 5, 2022

Very friendly service

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Google May 25, 2022

Just got my new 2022 Ford F450 platinum been waiting on it 11 months no fault of the dealer. Nelson Ford Martinsville Virginia thank to the best salesmen Harry Hairston and sales manager Danny Hutchinson they kept me informed about my truck build from day one until it arrived. If you need a new or used vehicle see Harry if they don't have it he will find it thanks again to Nelson Ford Ron Young

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Google May 8, 2022

Nelson Ford has courteous and knowledgeable sales people who know and understand the vehicles they sell. This is my second Ford purchased at Nelson, and the trade in offers have been fair. The service department takes excellent care of your vehicle. I've recently used Nelson Collision Center: their technicians are informed and quite competent. My newly repaired car drives like new. At one point I rented a car from them, and they were very accomodating. Throughout the experience Nelson Ford took excellent care of me. I highly recommend them to you - without reservation!

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Google May 6, 2022

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Google Apr 29, 2022

Great service department. See Angela.

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Google Apr 24, 2022

Purchased a Ford-150 today. Excellent experience!! My husband and I were treated like family! No pressure and Brandon, Chris and Terri went out of their way to make us feel comfortable! My husband loves his truck. Awesome team!! Thank y’all!

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Google Apr 22, 2022

We had a recall issue and had call at least 5 other dealers close to our home. Nelson Ford was the only dealer who would deal with the recall.Everyone was very friendly. We would especially like tO thank the entire service department and Kia Scales. We had the recall issue, state inspection and a oil change performed on the vehicle. Our appointment was for 10 am and we were on our way home by noon. Thanks to all the Nelson Ford Team. Even though we are an hour away we will be back.

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Google Apr 21, 2022

We recently purchased a Ford Escape from Nelson Ford. Everyone we talked to was extremely knowledgeable and polite. A super experience!

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Google Apr 21, 2022

Great Service, Great people!

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Google Apr 10, 2022

Called to see about having my '98 looked over. They were quick to quote a reasonable cost. I have purchased some vehicles from them over the years. Try to trade up whenever I find a good price.

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Google Mar 12, 2022

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Google Mar 6, 2022

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Google Mar 3, 2022

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Google Feb 15, 2022

Awesome dealership that does not try to rake you over the coals

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Google Feb 14, 2022

Friendly and fair staff that made this car deal the easiest ever. We will definitely be going back when it’s time to upgrade again.

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DealerRater Feb 7, 2022

I dealt with Kailey from Nelson. She promptly responded to my questions during business hours. When we were not able to come to terms about the truck listed she offered to keep an eye open for other vehicles that would meet my needs and budget. I was pleased with the service.

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Google Feb 5, 2022

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Google Feb 4, 2022

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Google Jan 31, 2022

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Google Jan 25, 2022

Clean store! Sales staff is friendly and knowledgeable, patient, they go out of their way to accommodate when necessary. Just a great place all around!

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Google Jan 22, 2022

I couldn't have been more pleased. I called for an appt.and it only took a couple of days to get my car in for an inspection sticker. After a thorough check of my car the inspection sticker was one that shows it was rejected. It was carefully and fully explained to me what was necessary to repair my car. It only took one day to get the parts in and my car was repaired the next day. I am a 74 year old retired widow with some mobility issues due to arthritis The people in the service department also ...

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Google Dec 30, 2021

Always quick to schedule my appointment and get my truck serviced and out in no time.

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Google Dec 29, 2021

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Google Dec 27, 2021

Excellent

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Google Dec 2, 2021

Great repair and maintenance shop

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Google Nov 30, 2021

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Google Oct 21, 2021

I will be getting a recall fixed here. They were very helpful with what I needed to get done.thanks to Brad and Jill for their help. We are seniors, new to the area, everyone is so nice and helpful here. I'm glad we moved up here.

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Google Oct 13, 2021

Absolutely the BEST experience in purchasing a vehicle ever!! Chris Davis went above and beyond to make sure I was pleased. Also, thanks to Scott Norman and the drivers as well. If you are in the market for a new vehicle, do not hesitate to call these guys!!

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Google Oct 12, 2021

My review is in regards to the Service department. Brad...great guy. Very pleasant and nice on the phone. They fixed very fast! *edited to add second experience. Had same issue with my car. Needed repairs. Brad and the team helped me get the repairs that I needed FAST and as cheap as possible. thank you!!

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Google Oct 3, 2021

Friendly staff, love Ginger Lewis she takes care of her customers.

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Google Sep 23, 2021

Nelson Ford got me in before my appointment time. Was through looking for the problem described and examining the problem. Luckily the problem must of corrected its self. Thanks to Nelson Ford for having such experienced Mechanics.

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Google Sep 4, 2021

I would like to thank Lee Nelson and the entire Nelson Ford crew especially Sonny and the service department for helping me after catching myself in a jam. Thank you all, you are awesome!

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Google Aug 26, 2021

From the beginning Chris Davis along with Scott Norman and the rest of the sales team did a phenomenal job. Not only did they work with me over the phone and work with my schedule. They were extremely prompt in getting the necessary information to me over the phone seeing that I was coming from out of town. Not one question went unanswered and Scott actually offered some great incite on the some of the lessor know features of the vehicle I purchased. Chris ensured that all potential hiccups in the buying process were taken care of ASAP so that ...

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Google Aug 22, 2021

Service department is always fair and honest.

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Google Aug 21, 2021

John was great to work with. Would recommend again

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Google Aug 10, 2021

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Google Aug 7, 2021


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