Customer Testimonials
Nelson does ALL of my services on my vehicles,(purchased last 3 vehicles at Nelson Ford). I wouldn't have anyone else do it.
Awesome People To Get Your. Service & Out Quickly!! THANK YOU!! JANET BLANKENSHIP VROOMMMMM! VROOMMMMM !
Great service and those people in the shop were quick,decisive and efficient plus very helpful. Great job
Took our Mazda in for service. (oil change, safety check, tire rotation, fluids topped off) Good, quality service and done in one hour. Very pleased with Nelson Ford.
Dealing with Nelson Toyota and Cole Campbell is always a very good experience! Cole is an excellent sales representative, highly professional, knowledgeable, always treating his clients with respect and positivity. Working with Cole is a pleasure. I have bought two cars from him. When it is time for a third, I will be back.
I had a leak in my tire and knew I wouldn’t make it home. Olivia was quick to fit me in and have it repaired.
Good place to deal with. Did what they said and that's important nowadays!!!
Great folks. Made us very comfortable while buying the maverick xlt. Gave us good trade in value Also
Travis was a life saver...this 5 Star rating is for Travis! He helped me at a most stressful time...thank you Travis!!!
The staff were very friendly and helpful. The repairs were done quickly and efficiently.
Very pleased with my tow, got there much quicker than I expected, talked to me about what was going on and tried to help me out the best he could, very pleased, would recommend to others 👌
Everyone was polite, patient, and very friendly.
My wife hit a deer and drivers door didnt wont to open !They fixed it so she could drive it till our appt. so we didnt go over our rental on our insurance policy. Once the car went in to be fixed they got right on it and did a wonderful job ! Thank you so much Nelson collision.
Great service! I needed an extra key and the factory door code for a recently purchased used truck, and they were great!
Awesome 💯
Venturing into the realm of automotive acquisition often carries with it a sense of trepidation, but my recent experience at Nelson’s Ford was a notable exception, marked by a seamless blend of professionalism and advocacy, courtesy of Mr. John. His role in facilitating the purchase of my brand new 2023 Black Ford Bronco Raptor was exemplary, transforming a routine transaction into a personalized journey marked by trust and mutual respect. The usual car-buying experience, rife with the complexities of options, packages, and financial jargon, was distilled into a transparent and comprehensible process by Mr. John. His mastery of the vehicle’...
Sam In service is outstanding!!! Just plain good people
Took car in for routine service. Pleasant service coordinator worked me into the schedule. I came back later and they got me right in and quickly out. I thought I needed other work but they checked and I didn’t need it. Nice. Charged fair price for the work too.
My wife & I dropped off her Bronco Sport for routine service & they offered to deliver it back to our house when they were finished with the service which they did.
Olivia Graham gave us great service on our 2019 F150. When we were having trouble starting, while on trip far from home.
Great service
The switch from my sun roof went bad and unfortunately it was open. Considering how busy they were, they got me in within a week. That was pretty good so anyway. I had to wait another week and a 1/2 for the part To come in, but it was not their problem. That's just the way the industry works. The ladies in the service department were very professional and very sweet. They got the problem fixed and my mazda six is good to go.
Everyone was very helpful and courteous great management and sales team.
Samantha was very nice and courteous and took care of everything and got me on my way
Always a pleasure to deal with the folks at Nelson Ford-Mazda. I’ve had experience dealing with each of these departments from Sales (Brandon Chocklette 😊), Service (Melissa 😊), Mechanics (Kai & Logan) & Parts. They’re always friendly, knowledgeable and professional. A Great Local Business to deal with !!!
It was simple to have an appointment that was suited to my extremely busy schedule. My service writer, Melissa, explained the charges on my bill professionally and completely. And the technician who serviced my vehicle, Bobby, completed the extensive work much sooner than I thought it would take, saving a lot of money. And the service manager, Brad, kept me up to date on my vehicles progress by sending multiple emails on the progress. Thanks to the entire service department at Nelson Ford! You have worked hard to earn my business and I will keep bringing my vehicles (none of ...
Fast response, great service!
Very friendly, professional and courteous staff
The person that came out to tow my vehicle was delightful and over all excellent person in communicating, problem solving, and wonderful customer service. Took his time communicating on a level of knowledge he was comfortable with. Well mannered. Highly recommend.
My visit to Nelson Ford was definitely a very good experience! My needs were addressed and my vehicle was well taken care of. I was kept informed of the progress on my vehicle, and was advised of any changes that were necessary. The Staff there is courteous, helpful, attentive and they all smile! The ladies are very welcoming and you don't see that kind of thing much anymore. They are exactly what customer service should be! Thank you Samantha, Olivia and Melissa for all that you do! Keep up the good work!!
Called AAA and Nelson Ford responded to the call and they came out to jump-start the vehicle. The problem was my key fob and I learned something new. Greatly appreciated the driver, his patience, and his resolve!
Advisor, Olivia, and service techs are always very nice and communicate well.
They always provide great service to us!
Everyone was prompt and courteous. They picked up my car and returned it the same day when they learned it was my only vehicle. Thank you Nelson Ford! You are the best!!
My experience with Harry, Terri & Danny was great. We'll be friends for life. Need vehicle go see Harry salesman.
Great service. Friendly staff.
Very pleased. Work was done at no charge. The battery was under warranty. I did not even expect this. Derrick Medlin, parts manager at Nelson Honda, brought a jump box to my house to diagnose the problem to save having to tow the car into the shop. Then Samantha Campbell, service manager at Nelson Ford, did the battery replacement. I would highly recommend any of the five Nelson's locations for your car repairs.
Outstanding service. Driver went above and beyond.
Driver was promt and courteous highly recommend Nelson Ford Towing.
I had a great experience getting my vehicle serviced here at Nelson Ford. Everyone was professional and friendly. The service that was performed on my vehicle was done correctly. My explanations to the service adviser when arriving were also relayed to the technician to ensure it was handled properly. I also feel as if I paid a fair price for the service. All in all, I am very happy with my experience at Nelson Ford and would highly recommend their services.
Nelson ford did amazing from bring on time to pick up my car to delivering it back to me
This is a great service provided by Nelson Service They did a great job picking up my car, inspecting it a returning it back. Everyone was very courteous and professional. My days are very busy so this service is a great times saver.
Staff was very knowledgeable of what needed to be done, courteous and welcoming
So I went through a lot to get my car back and not only did ford fix everything that was wrong they also deliver your car to you free of charge honestly 10/10 best place to go in town
Friendly staff and fast service.
Very polite and knowledgeable service writers and excellent techs
They always do a great job.
Harry and Danny did an excellent job working with my wife and I on finding us and getting us in the car we wanted. Thank you both again for the excellent work!!!
The staff is always stellar! Always willing to answer questions and go out of their way to make me feel appreciated!
Danley foley an chris bib a good job on helping me get the vehicle I wanted. Thanks from Gary Robertson
I am happy with the new vehicle I bought from Nelson Ford with the excellent help from Chris Davis and sweet Mr. Harry Hairston . They are wonderful people . If you’re looking for a new car go to Nelson Ford in Martinsville.
Friendly, courteous speeding service!
Excellent service and prices--no need to go out of town
I was there for a job interview
Wonderful experience thank you all for a job well done
Awesome experience
Chris Davis at Nelson Ford has taken care of all my car needs for years now! I have purchased ten cars overs his time at Nelson and you want find anyone more helpful and Scott (sales) and Chris (Management) will make sure everything is right, I would recommend Chris and Scott to anyone needing a car and it does not matter where you live I am in Mount Airy and working with him is just like being at the dealership. I would give them a Five Star rating!!!
Always professional and do great work 😊
Junior was a class act in a town of clowns... peace and sausage gr ease..
I got to say, Harry Hairston and Danny really did his thing! Y’all go check them out and they will definitely give you what you want.. Much appreciation!!
Samantha, Olivia and Brad worked diligently to solve a problem with the diesel filter. Knowing we were going to take a long road trip. They got it fixed and they explained what happened ,not our fault, but Fords problem. Excellent service
Thank you so much to Harry Hairston for putting my in my Hellcat. This man set the mood, candle lit and all. Ask for him you won’t regret it for your next car purchase.
Good followup by a friendly call. Staff seem to be price but not Chevrolet aware Buy Fords or Mazda from a Ford Mazda dealer if you want knowledge. Price was well above average and not in the "fair deal " range. Since I live far enough away, service reputation is useless on internet sales. The dealer may be ok for local folks but out of touch with internet marketing.