Customer Testimonials
Nelson Ford....best dealership around. Brandon is absolutely the best. Very easy to deal with.
Want to thank Harry for making a great experience out of buying used car. I had been looking for used F150. Nelson Ford had what I was looking for.
Harry and Chris were extremely helpful with helping us buy our 2020 Honda, great customer service and made buying a car super smooth
I want to give a big shout out to Danny, harry, and Terri for all their wonderful work today. I came in looking to trade in my car and had amazing customer service, answered all my questions efficiently, and I was able to come home with my new car. I absolutely fell in love with. Thanks to these guys. I 10/10 recommend them at Nelson ford.
This is the friendliest, most responsive shop I've ever used. Melissa is awesome!
Harry and Chris Davis took great care of me!! Got a nice 2017 Ford Fusion and I'm very pleased with my experience! Go check them out!
Worked with John Myers. He was extremely helpful in getting me into the vehicle I wanted. He worked within my budget and helped get us into a 2020 Durango which the whole family loves. The entire staff was extremely helpful and courteous.
I dealt with Brandon Chocklette and Danny Hutchinson bought a super truck and compared to the previous purchases I made on vehicles elsewhere. This has been a soper great experience. You could not have hired a better sales consultant than Brandon. Courteous, helpful, knowledgeable and fun. Won't hesitate to recommend him to my friends.
Brandon Chocklette helped us. Good business to work with.
Thank you Harry and Chris for great service best car experience I ever had
Brandon Chocklette was great to work with and not pushy at all for buying a vehicle! Thanks for the good service !
Had nothing but a good experience from when I pulled in to when I pulled out with my new Ford! Thanks to John Meyers and Chris Davis!
In a time where customer service has become a thing of past we were so pleased we were referred to Nelson Ford A+ service everyone was so incredibly nice Shelly thank you!! ChrisD made it possible got us the payment we wanted and worked extremely hard to get it done. Mr.Nelson is truly blessed to have such amazing employees at Nelson Ford we would recommend them to anyone.THANKS AGAIN!!! We love the truck
Thank you Chris Davis and Brandon Chocklette for all of your help buying my Ford Escape today. I am hearing impaired. They made my car buying easy. Great customer service.
Danny and Harry were very professional and very nice and helpful
Harry Hairston was great to work with. It was an easy and great car buying experience. I couldn't have ask for better service. Thank you.
I have utilized the services of Nelson Ford for almost ten years (and purchased 4 vehicles in that time). They have always gone above and beyond expectations in both their sales and service department.
Yesterday I purchased a used 2018 Toyota Tacoma from Harry at Nelson Ford/ Mazda on Commonwealth Blvd in Martinsville, Va. they were very courteous and to the point in what I needed, which helped me get the vehicle I wanted. Thanks to the sales team: Danny, Chris and Harry for helping me find my new truck; they were great! I highly recommend that anyone looking to buy a nice used or new car from them, they are the place to go to. A great all around experience 👍👍
I bought a new 2023 Chevrolet Blazer from Scott Norman on Feb 27, 2023. I have bought SEVERAL new cars but have never had such an easy transaction. I met up with Scott at the dealership, test drove the vehicle and finished everything else by email and text due to going out of town. He delivered my vehicle yesterday and I can honestly say, BEST car buying experience I have ever had!! Thank you Scott!
If you are in need of a new vehicle I would would recommend you go visit Harry Hairston. He and all the people at where super nice an easy to work with. I will definitely be going back for my next vehicle!!
2nd time buying. Couldn’t be happier. These people mean business, they know how to do business and from the start make you feel like you are their only customer. I will shop with them time and time again just based off of that. I search hard for prices that make sense on what I am wanted and every time it seems to be them. Sales manager Chris Davis is unbelievable at his job and Scott Norman just has a way of making you feel comfortable.
Pleasant experience... Harry Hairston and Chris Davis really made sure they got us the absolute best deal on the purchase of our Ford F450! We love it and appreciate their hard work! This is our 3rd vehicle purchased from Nelson Ford.
Excellent purchase experience at Nelson Ford. Harry my salesman was very knowledgeable and Danny the Sales Manager took care of us. Terri in finance was very personable and thorough on our paperwork. Thanks for a quick easy transaction!
Brandon chocklette is a perfect example of professionalism and patience he was with me from 10 am to 5 pm helping me pick the best truck for my price can't thank nelson Ford enough.
Mr Harry Hairston was real helpful with my purchase.He made me and husband feel comfortable and was able to answer any questions we had. I would recommend him for your next purchase.
Harry Hairston was excellent to work with! Thanks Nelson Ford. Danny the manager was superb!
I Highly recommend Harry Hairston the sales professional who assist me. He went above and beyond to help me find the perfect car. Also, Danny Hutchinson and Terri Basconi ensured I received the best deal possible. I couldn’t be happier for the pleasant experience I had at Nelson Ford!!!
I really enjoyed my buying experience at nelson ford. Harry Hairston the sales consultant was very knowledgeable and determined to help get the deal done. If you want a great buying experience come in and talk to him. The sales manager had a great attitude, I received a letter from him to come in and he kept his word, a rare quality, thanks to Danny Hutchinson.
Positive experience working with the people here. Everyone was courteous and friendly
I was with my mother when she purchased a 2016 Chevrolet Malibu. Harry Hairston was very kind, respectful, and patient with her. He was also very helpful and knowledgeable about the questions that she asked. Danny Hutchinson and Terry Basconi were very nice and helpful to her as well.
Highly recommend these guys if your looking for your next vehicle! Our salesman Eric did a fantastic job and Mr. Basconi in finance worked together to help us get into the car we wanted despite credit issues we were facing. A big thanks to these guys for an incredible job!
Angela Ramos waited on me Tuesday January 3rd. We were in town visiting relatives when my Lincoln decided not to start. I got to the dealership and she helped me from beginning to end. We had to get back to our home in Atlanta and needed to get my car repaired as soon as possible. Angela was so kind to me and I really appreciated her and I’m so thankful. In this day and time it’s refreshing to see that good customer service still exist. Thank you Angela!!! Sincerely, Ivalue Griggs
I have bought my last 3 cars at Nelson Ford, I live in Beckley WV and would not buy anywhere else. The sales staff is the best around. Just bought my 3rd auto today. I want to thank Danny Hutchinson for making it so easy and fast. Thank you to John and Terri as well. Best place to buy cars.
Harry Hairston and Danny Hutchinson were a big help in the purchase of our 2019 Range Rover. I would like to give you both a big thank you for all that you did in helping us with our purchase. We thank you guys for making the process quick and as easy as possible. This was my dream car and you guys made it possible for my dream to come true. I really can’t thank you guys enough. It was a pleasure doing business with you all and we look forward to doing business again. Keep up the great job! Again ...
Helpful service staff
The people are very friendly, they will take the time to accommodate your needs.
Great service good people A+
I will start by saying Angela in the service dept at Nelson ford in Martinsville, Va is amazing and she was literally the ONLY person at a dealership within 100 miles of us willing to help. The next part isn’t gonna be so nice, the experience with ford motor company customer service is a COMPLETE nightmare. They do not care, will not listen, and you CANNOT get anybody there to help. Had it not been for Angela, we would have never gotten our issue resolved. So huge thank you to her and to the rest, DO BETTER. We as customers ...
Great to deal with. Complete experience was seamless. Thanks to Chris and Scott for putting this deal together.
Outstanding service!
Nelson Ford did an excellent job in repairing an electrical circuit in my 2012 F150 Eco boost crew cab truck. You guys saved the day and certainly rock !!
Had a problem with my truck they got it in right away. Found out what was wrong an fixed right away. I would recommend them to everyone. The service staff was polite an professional. Thank you
Let me tell you about Scott Norman! I wanted to drive the Miata they had for sale. Ask him where the best twisty road was, and he told me exactly where to go! LOL Best Test Drive I have ever had. He was very friendly, laid back, no pressure kind of sales guy. Went back week later and bought the car! Met his Mgr., Danny Hutchinson and he was just as nice! Would recommend anyone to go here for business. Really, my most pleasant car buying experience yet!
I have been working with this dealership for over two decades. Would not go anywhere else!! Good people
Bought my 2013 F-150 Supercrew! Absolutely Wonderful people helping you get what you want. Chris Davis helped me get the truck I’ve wanted for years. Me and my family will continue to buy vehicles for years from Nelson!
Harry was amazing to work with and Terri was extremely helpful as well. I explained that we had a bad experience the day before (9/16) and needed to just browse. He said no problem, no pressure. Let us do our thing, ask questions if we needed to but left us to roam. The whole process was made as painless as possible. My husband walked out with the car he has worked so hard for! Highly recommend, in fact I have already!!
Today had good experience at Nelson Ford Martinsville Va! Shelly an Chris were very helpful an nice to work with!
Harry Hairston gave us excellent customer service when I purchased my vehicle. He was helpful, polite and very professional. I recommend anyone ooking to purchase a vehicle come to Nelson Ford on Commonwealth Blvd in Martinsville VA
Had to have inspection sticker. Went on the last day of the month. They got me in and out in no time. Service was great and the employees very friendly. Will definitely be going back for all my needs.
Recently bought a 2022 F-150. Was an overall amazing experience with very knowledgeable and friendly staff with John, Chris, and Terri. Thankful for the time they took with me and the process of trading in for my new vehicle. I am very happy with the experience and my new vehicle.
My mother had a bolt in one of her tires so we went up Nelson Ford to have it fixed. Angela took excellent care of my mother getting a new tire ordered while keeping with the warranty.
Good followup by a friendly call. Staff seem to be price but not Chevrolet aware Buy Fords or Mazda from a Ford Mazda dealer if you want knowledge. Price was well above average and not in the "fair deal " range. Since I live far enough away, service reputation is useless on internet sales. The dealer may be ok for local folks but out of touch with internet marketing.
Great folks, awesome deals.
Very friendly service
Just got my new 2022 Ford F450 platinum been waiting on it 11 months no fault of the dealer. Nelson Ford Martinsville Virginia thank to the best salesmen Harry Hairston and sales manager Danny Hutchinson they kept me informed about my truck build from day one until it arrived. If you need a new or used vehicle see Harry if they don't have it he will find it thanks again to Nelson Ford Ron Young
Nelson Ford has courteous and knowledgeable sales people who know and understand the vehicles they sell. This is my second Ford purchased at Nelson, and the trade in offers have been fair. The service department takes excellent care of your vehicle. I've recently used Nelson Collision Center: their technicians are informed and quite competent. My newly repaired car drives like new. At one point I rented a car from them, and they were very accomodating. Throughout the experience Nelson Ford took excellent care of me. I highly recommend them to you - without reservation!
Great service department. See Angela.
Purchased a Ford-150 today. Excellent experience!! My husband and I were treated like family! No pressure and Brandon, Chris and Terri went out of their way to make us feel comfortable! My husband loves his truck. Awesome team!! Thank y’all!
We had a recall issue and had call at least 5 other dealers close to our home. Nelson Ford was the only dealer who would deal with the recall.Everyone was very friendly. We would especially like tO thank the entire service department and Kia Scales. We had the recall issue, state inspection and a oil change performed on the vehicle. Our appointment was for 10 am and we were on our way home by noon. Thanks to all the Nelson Ford Team. Even though we are an hour away we will be back.
We recently purchased a Ford Escape from Nelson Ford. Everyone we talked to was extremely knowledgeable and polite. A super experience!
Great Service, Great people!
Called to see about having my '98 looked over. They were quick to quote a reasonable cost. I have purchased some vehicles from them over the years. Try to trade up whenever I find a good price.
Awesome dealership that does not try to rake you over the coals
Friendly and fair staff that made this car deal the easiest ever. We will definitely be going back when it’s time to upgrade again.
I dealt with Kailey from Nelson. She promptly responded to my questions during business hours. When we were not able to come to terms about the truck listed she offered to keep an eye open for other vehicles that would meet my needs and budget. I was pleased with the service.
Clean store! Sales staff is friendly and knowledgeable, patient, they go out of their way to accommodate when necessary. Just a great place all around!
I couldn't have been more pleased. I called for an appt.and it only took a couple of days to get my car in for an inspection sticker. After a thorough check of my car the inspection sticker was one that shows it was rejected. It was carefully and fully explained to me what was necessary to repair my car. It only took one day to get the parts in and my car was repaired the next day. I am a 74 year old retired widow with some mobility issues due to arthritis The people in the service department also ...
Always quick to schedule my appointment and get my truck serviced and out in no time.
Excellent
Great repair and maintenance shop
I will be getting a recall fixed here. They were very helpful with what I needed to get done.thanks to Brad and Jill for their help. We are seniors, new to the area, everyone is so nice and helpful here. I'm glad we moved up here.
Absolutely the BEST experience in purchasing a vehicle ever!! Chris Davis went above and beyond to make sure I was pleased. Also, thanks to Scott Norman and the drivers as well. If you are in the market for a new vehicle, do not hesitate to call these guys!!
My review is in regards to the Service department. Brad...great guy. Very pleasant and nice on the phone. They fixed very fast! *edited to add second experience. Had same issue with my car. Needed repairs. Brad and the team helped me get the repairs that I needed FAST and as cheap as possible. thank you!!
Friendly staff, love Ginger Lewis she takes care of her customers.
Nelson Ford got me in before my appointment time. Was through looking for the problem described and examining the problem. Luckily the problem must of corrected its self. Thanks to Nelson Ford for having such experienced Mechanics.
I would like to thank Lee Nelson and the entire Nelson Ford crew especially Sonny and the service department for helping me after catching myself in a jam. Thank you all, you are awesome!
From the beginning Chris Davis along with Scott Norman and the rest of the sales team did a phenomenal job. Not only did they work with me over the phone and work with my schedule. They were extremely prompt in getting the necessary information to me over the phone seeing that I was coming from out of town. Not one question went unanswered and Scott actually offered some great incite on the some of the lessor know features of the vehicle I purchased. Chris ensured that all potential hiccups in the buying process were taken care of ASAP so that ...
Service department is always fair and honest.
John was great to work with. Would recommend again