Customer Testimonials
Great dealership, I recently purchased a 2022 Mazda and Harry was the best salesman I have ever dealt with. Harry and Danny and Tim made the buying process completely stress-free. This dealership has gained my loyalty and I recommend anyone check at Nelson Ford Mazda first when purchasing a new or used vehicle, Ask for Harry,
First class sales experience.
Good people!
great service with great people. Top shelf all the way.
Shout out to Harry and Danny for helping us with our vehicle purchase Great Job!!
Harry, Sam, and Terri were fantastic. Easiest vehicle purchase I've ever had in my life. Highly recommend
Great Service
Quick, efficient service with a smile. Knowledgeable tow truck driver. He promoted your other services and I will be using those services soon. Looking forward to my next chance to give you more praises
Schedule service and recall upgrade done, the lady at service desk was very nice and they had my vehicle in and out sooner than was expected. Can't say anything negative, the trip was all positive. Thanks
They did all the work for me. From letting me know of a recall on my vehicle, calling me to schedule the appointment,picking up my vehicle and returning it earlier than expected. I was kept informed every step of the way. Great service!! The only time I missed from work was the few minutes to hand over and then receive back my keys. Like instacart for auto repairs!
My Son Michael. Knows What He Is Doing Great Mechanic
Service was great, timely and staff was friendly. The only issue I have is with ford. Not with the service department. If the lug nuts ford puts on the escape are not up to par and they swell and have to be replaced ford should supply them. It's a defective part, right? After they swell you can not get them off to change the tire so you have to call a wrecker. I had to have all of mine replaced to have my new tires rotated.
Easiest buying experience with Harry Hairston. Everyone was wonderful to work with.
Such a painless process with concierge pick up and delivery! They are friendly and loved the discounts you get by being a loyal Ford customer!
I have had great experiences at Nelson Collision. The work performed is good. I have not had any issues. They are also accommodating by offering rentals on site.
Very happy with the service. Melissa was very professional and friendly!!!!
Wonderful service in and out as promised.
Had a great experience with Harry and Chris and Terri at Nelson Ford this makes number 4.
Great work John McGuire a former teammate of mine had my car looking just as the day I bought it!
I'm grateful the tow truck operator came out to fix my tire.
Nice experience with staff 👌
Fast and corteous service to get my truck towed
Absolutely wonderful staff. So happy I went to them for help!!! 100% recommend for any type of service.
Great service in a timely fashion.
I had a great experience with Nelson. I work long hours and I was able to take care of most of the process online and through texts, with the salesperson, Shelly. Paperwork was ready to be signed when i walked in, vehicle was cleaned, fueled, and ready to go. Thank you guys.
Was traveling, stranded & needed a special hose for my turbo on my F-350. was traveling in mountains & blew a turbo hose. called & they sent 2 tow vehicle -1 for my truck & 1 for my RV 5th wheel. although a BIG unexpected expense, Nelson Mechanic immediately addressed my concern & thankfully had part.. they had us back on the road before they closed
My experience was quick ,efficient ,and very professional
Great customer service with scheduling, pick up and delivery!
Very fast courteous service. Instead of the whole afternoon it was only 90 minutes.
At first they did not have a technician available to check my vehicle. When the customer service attendant realized I was heading out of town, she went in the shop and found a tech to check my vehicle and I was repaired and on my way in less than an hour. Thanks for making your customer a priority! Awesome job.
Excellent service in a very timely manner.
Had Brandon Chocklette as my dealer, he was super nice and very accommodating to all my requests and gave me a better deal than expected.
Harry and Danny were great.
I visited Nelson Ford for regular maintenance on my F150. They were able to get me in and out in a timely fashion. Special thanks to Samantha Cambell! Joey Tipton
Melissa in the service department is the best.
This place repaired my wife’s car.the whole thing went smooth.they fixed it to our satisfaction.car looks great and people there are really nice people.I would recommend this place for repairs to your car.
Harry, Danny, and Terri were awesome to work with! Made everything super fast and easy! I love the RT Challenger ❤️. I had been wanting one for a long time and finally found the perfect one. When I need another car, I’ll definitely be back to see Harry @ Nelson!!
We prefer to deal locally, and Chris Davis at Nelson Ford makes this the right choice. We have worked with Nelson Ford for many years. Friendly staff, great experience
I was met with friendliness and was treated with respect the moment i walked through the dealership door. Harry Hairston made sure that my questions were answered. His customer service is top notch. Thanks goes out to all of the staff that assisted me with my transaction. Angela H
Awesome, Awesome, Awesome!!
Courteous, prompt service
Morgan was very helpful and the tech confirmed the issue and fixed it. I dropped my car off in the am and picked it up when I got off work. Great service and nice people.
Harry Nelson Ford was great and found us a car for my daughter. We have got cars before with Harry and he is always honest and helpful
Excellent customer service. Friendly, helpful, and prompt service center and salesman as soon as you enter the building. I will be returning for my next service or for a new truck. Thank you all, keep up the great work.
I called, and Nelson Towing saved the day by calling back to confirm that they were on their way. They responded in a positive manner & I was able to work around other plans. I'm glad they were able to communicate their availability on time around my schedule!
Great experience dealing with the service department and service staff! I recommend them to all my friends and family!
I just got done with the dealership. I'm a tired office worker who was looking for a reliable in-between while I save up for a new car. Brandon found me a low-mileage car that is perfect for driving around the city.
My car broke down after 5 pm. Called Nelson and they had a driver there in a few minutes to tow my vehicle. He was very professional. Will definitely recommend them to friends and family.
Recently had Air Shocks installed. Great job!! Samantha was very helpful in the process. These were aftermarket shocks. Technician was very knowledgeable with the install. Thanks to all involved.
Brandon Chocklette was amazing His help was greatly appreciated
I went to Auto's by Nelson to look at a specific vehicle. The vehicle was not at their particular location and was a few moles away. Harry Hairston assisted me and went to the other dealership and brought the car back to their dealership for me. He was knowledgeable and made my car buying process quick, easy and stress free. He was very friendly and funny. All he jokingly wanted in commission was a bucket of chicken for him and his coworkers 🤣. Great doing business with them!
Man was real nice and unlock my car fast
Great customer service! They came and picked up my vehicle as well as brought it back to me. That was so helpful with my schedule as a teacher. The whole day I was updated on what they were doing with my vehicle and if I approved for them to do the work. I opted for the most important parts to be fixed and opted to do the less important things later. I will definitely use the pick up service again. It was so convenient.
I was pleased with the service I was giving.thank you
Had appointment at Nelson Ford to get a state inspection sticker which was done by Bobby Garten. Good and fast work
The absolute best customer service with Harry Danny and Terri. Thank you guys so much.
Was a very good experience today! Thank you!
Nelson's was very easy to schedule with to have my car looked at. I loved that they picked up and delivered my car back to me as I wasn't going to be able to wait on it. Everyone I spoke with was very friendly and professional. I will definitely be using Nelson Ford from now on. Thank you
Excellent experience with the purchase of my new car by the help of Harry, Danny and Terri! Highly recommend! 🙂
Nelson Ford did o/f change & inspect while I waited. Just over an hour and I was on my way.
Needed to have my Class C motor home serviced after having it in storage for the winter. Called Nelson Ford service department and they worked me in the schedule within a couple of days. Check in was a breeze , my Service advisor, Olivia was pleasant and efficient. Left the RV with them so I could run errands while the work was being done. Oil change, VA annual safety inspection and courtesy multi point inspection, and they did not try to upsell me on any unnecessary “additional services”. Work was quickly and professionally completed and Olivia called me to let me ...
I had an excellent first time experience with Nelson Ford service. Ease if making an appointment for a recall, dropoff, service & VA inspection was done in a very timely manner. Recommend their service team.
My daughter and I worked with Shelly at Nelson Ford and she was exceptional!! When we arrived she had the 2 vehicles we were interested in parked upfront with tags on ready for us to test drive. She went above and beyond during our meeting and even after. She has stayed in touch and followed up to see how my daughter likes her car and if anything was needed. She gave us great advice and helped us with a service situation. Nelson is lucky to have her. Go see Shelly for your next vehicle purchase, you won’t be disappointed!!
Over all was good. I requested my car to be washed when the oil was changed and they did not do it. The valet was wonderful. When they rotated the tires they forgot to recalibrate and I have a low tire pressure to come on and had to take it back for them to fix it.
Found exactly the car I wanted on the Nelson website. Financing and sales were seamless. Shout out to Harry and Teri- super nice and knowledgeable.
timing was great ,drivver was very helpful and friendly
Very impressed Best prices Excellent Service They take care of your property Very time efficient The service advisor Ms english was top shelf very professional I would use them for all my service needs
Locked keys in car. Couldn't get help from police as they no longer provide that service for citizens. Thank you Nelson Ford. Called them, and they were there in a matter of minutes. The driver was courteous and very efficient. Unlocked my car in a few minutes and I was on my way. Thanks again. You are the top!!
Excellent service. Friendly staff.
I have been using Nelson Ford for my service needs. They are easy to schedule with and do great work! Definitely recommend them for any service needs you may have.
James Whitlow...great salesman he's your person if you're in the market for a new vehicle or slightly used 🤔 a big thanks 😊 👍
My repairs look amazing! Staff were friendly and helpful, I was notified of approximate completion date. Having a rental through them was not only convenient, but easy too! The inside of my car is probably cleaner than when I purchased it from them a few years ago. I do appreciate the care and professionalism I experienced in working with each of you! Thank you so much! 100% would recommend your collision center to anyone.
I went onIt all went well. The staff is friendly.
Excellente !! Great people to work with. Highly recommend