I couldn't have been more pleased. I called for an appt.and it only took a couple of days to get my car in for an inspection sticker. After a thorough check of my car the inspection sticker was one that shows it was rejected. It was carefully and fully explained to me what was necessary to repair my car. It only took one day to get the parts in and my car was repaired the next day. I am a 74 year old retired widow with some mobility issues due to arthritis The people in the service department also do all they can to take care of me as well as my car. From opening all doors for me(I have to use a walker) to getting things out of the vending machines for me.I never have to ask for help whatever they see me trying to do if they are not tied up with the phones they rush to help me. I live an hour away with lots of car places in between but I even go to Nelson Ford for oil changes. No one has touched my car but the service department there. When I buy another car it will definitely come from Nelson Ford. I trust them completely.

Always quick to schedule my appointment and get my truck serviced and out in no time.

Excellent

Great repair and maintenance shop

I will be getting a recall fixed here. They were very helpful with what I needed to get done.thanks to Brad and Jill for their help. We are seniors, new to the area, everyone is so nice and helpful here. I'm glad we moved up here.

Absolutely the BEST experience in purchasing a vehicle ever!! Chris Davis went above and beyond to make sure I was pleased. Also, thanks to Scott Norman and the drivers as well. If you are in the market for a new vehicle, do not hesitate to call these guys!!

My review is in regards to the Service department. Brad...great guy. Very pleasant and nice on the phone. They fixed very fast! *edited to add second experience. Had same issue with my car. Needed repairs. Brad and the team helped me get the repairs that I needed FAST and as cheap as possible. thank you!!

Friendly staff, love Ginger Lewis she takes care of her customers.

Nelson Ford got me in before my appointment time. Was through looking for the problem described and examining the problem. Luckily the problem must of corrected its self. Thanks to Nelson Ford for having such experienced Mechanics.

I would like to thank Lee Nelson and the entire Nelson Ford crew especially Sonny and the service department for helping me after catching myself in a jam. Thank you all, you are awesome!

From the beginning Chris Davis along with Scott Norman and the rest of the sales team did a phenomenal job. Not only did they work with me over the phone and work with my schedule. They were extremely prompt in getting the necessary information to me over the phone seeing that I was coming from out of town. Not one question went unanswered and Scott actually offered some great incite on the some of the lessor know features of the vehicle I purchased. Chris ensured that all potential hiccups in the buying process were taken care of ASAP so that I could walk out of there today with my new Bronco. I am extremely pleased with how the buying process played out. If you want a top notch buying process come see the gentlemen at Nelson Ford. You will not be disappointed. Such a smooth process. Once again thank you guys!!!!!

Service department is always fair and honest.

John was great to work with. Would recommend again

Phenomenal experience!!! I’ve been a Ford customer for 15 years. Never been to this dealership until today. Chris Davis and Scott Norman were so kind and easy to work with. I live closer to 3 other dealerships but will continue to drive the extra miles to Nelson for the customer service! Thank you guys!

Great sale person John was great. And a big thank you too all the people at Nelson Ford love My new Ford focus SEL thank you all

Prior to coming to Nelson Ford I had been doing my research on finding the best place to buy a new ford ranger. Initially I had gone to a local ford dealership and had a bad experience. When I went onto Nelson Ford's website I decided to use their messaging app and they were immediately responsive. Within a few minutes after messaging I receive a call from the sales consultant Eric Friedhoff who was very helpful and honest. We decided to drive the hour and 20 minute drive to Martinsville, Virginia in hopes of getting this new ranger. Even when dealing with a customer Eric went out of his way to greet us and get us a test drive in the truck. Even while he was continuing to deal with other consumers Eric always made us feel like we were his priority. Chris Davis was also extremely helpful as he dealt with the banking situation. I would highly recommend Nelson Ford to other friends and family.

These guys are great!!! 1st class for sure we worked with Chris Davis and couldn't have asked for better service. We never even had to step on the lot which was great since we live just over an hour away. Would highly recommend for any vehicle needs

We had such a great experience with Scott and Chris at Nelson Ford! The buying process was smooth and they were able to meet all of our needs. Nelson Ford is worth checking out if you’re looking for a new car.

I was looking for a car, and Chris Davis put me in just what I wanted. He went above and beyond, to make sure it was perfect. I will never buy another car from anyone else. Thank you Chris for all your hard work on making sure my experience was perfect, and my car wad everything I wanted.

Thank you Nelson Ford and Eric Friedhoff for making my purchase smooth and easy! I appreciate your hard work!

I can't say enough good things about Nelson. Bought a used jeep from them. Got it home, and the sun roof didn't work. They took care of it, no problem. I highly recommend buying a car from Nelson Ford!

This is a great dealership. I recently bought a late model, low mileage used truck from them. I did my research and knew the value of the used truck and what I could realistically expect for my trade in. I wasn't expecting to buy the truck on the first visit, but after driving it I decided to go ahead. After driving it home I thought that it was running hot so I emailed the dealership. They had me bring it right back in, gave me a loaner vehicle and checked it out. Turns out that the newer models run hotter (verified it independently). I had it back the next day and I'm very happy with it, and with a dealership that would be so responsive to my concerns.

Brandon Chocklette and Danny Hutchinson are awesome!! They were super knowledgeable and answered all of my questions. The environment was friendly and they hooked me up on my new truck!! I highly recommend this dealership.

Awesome place to do business

Eric Friedhoff was an excellent sales consultant. He was patient and honest with us, he made sure we got what we needed and didn’t have to settle. Chris Davis was an amazing sales manager. He put in the work to make sure we got the loan we needed, with a good interest rate and low payment.