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Nelson Ford always puts customers first!
Don’t take our word for it: Read our reviews and see what everyone is saying.
Dealing with Nelson Toyota and Cole Campbell is always a very good experience! Cole is an excellent sales representative, highly professional, knowledgeable, always treating his clients with respect and positivity. Working with Cole is a pleasure. I have bought two cars from him. When it is time for a third, I will be back.
I had a leak in my tire and knew I wouldn’t make it home. Olivia was quick to fit me in and have it repaired.
Good place to deal with. Did what they said and that's important nowadays!!!
Great folks. Made us very comfortable while buying the maverick xlt. Gave us good trade in value Also
Travis was a life saver...this 5 Star rating is for Travis! He help me at a most stressful time...thank you Travis!!!
The staff were very friendly and helpful. The repairs were done quickly and efficiently.
Very pleased with my tow, got there much quicker than I expected, talked to me about what was going on and tried to help me out the best he could, very pleased, would recommend to others 👌
Everyone was polite, patient, and very friendly.
My wife hit a deer and drivers door didnt wont to open !They fixed it so she could drive it till our appt. so we didnt go over our rental on our insurance policy. Once the car went in to be fixed they got right on it and did a wonderful job ! Thank you so much Nelson collision.
Great service! I needed an extra key and the factory door code for a recently purchased used truck, and they were great!
Venturing into the realm of automotive acquisition often carries with it a sense of trepidation, but my recent experience at Nelson’s Ford was a notable exception, marked by a seamless blend of professionalism and advocacy, courtesy of Mr. John. His role in facilitating the purchase of my brand new 2023 Black Ford Bronco Raptor was exemplary, transforming a routine transaction into a personalized journey marked by trust and mutual respect. The usual car-buying experience, rife with the complexities of options, packages, and financial jargon, was distilled into a transparent and comprehensible process by Mr. John. His mastery of the vehicle’s specifications – from the roar of its powerful engine to the subtle elegance of its meticulously crafted interior – was delivered with an enthusiasm that matched my own excitement. His ability to demystify the advanced technological features and safety systems of the Bronco Raptor made for an educational and engaging decision-making process. What truly distinguished this experience, however, was Mr. John’s unwavering commitment to my financial well-being. He approached the negotiation table with a rare combination of tenacity and integrity, tirelessly working to ensure that the final price reflected both the value of the vehicle and my investment comfort level. His negotiation was not a battle but a strategic endeavor to align dealership offerings with my expectations, always advocating for my benefit. The comprehensive care extended beyond the negotiation. In the days following the purchase, Mr. John remained my steadfast consultant, ensuring the vehicle was delivered without flaw and that I was familiar with all aspects of my new Bronco Raptor. He facilitated a meticulous walkthrough of the vehicle, ensuring that everything from the infotainment system to the customizable driving modes was set to my preference. In addition, Mr. John made certain that the standard post-purchase procedures – such as the registration, insurance liaison, and the scheduling of the first service appointment – were handled with efficiency and care. His proactive communication and follow-ups were not perfunctory but a genuine extension of his customer-first philosophy. This purchase was not merely a transaction but a testament to what the car-buying experience can and should be. Mr. John at Nelson’s Ford has not just sold me a vehicle; he has earned my trust and loyalty. His dedication to my satisfaction, profound knowledge of the Ford Bronco Raptor, and his exemplary customer service have redefined excellence in automotive sales. I recommend him unreservedly to anyone who values transparency, advocacy, and a relationship that extends far beyond the showroom floor.
Sam In service is outstanding!!! Just plain good people
Took car in for routine service. Pleasant service coordinator worked me into the schedule. I came back later and they got me right in and quickly out. I thought I needed other work but they checked and I didn’t need it. Nice. Charged fair price for the work too.
My wife & I dropped off her Bronco Sport for routine service & they offered to deliver it back to our house when they were finished with the service which they did.
Olivia Graham gave us great service on our 2019 F150. When we were having trouble starting, while on trip far from home.
The switch from my sun roof went bad and unfortunately it was open. Considering how busy they were, they got me in within a week. That was pretty good so anyway. I had to wait another week and a 1/2 for the part To come in, but it was not their problem. That's just the way the industry works. The ladies in the service department were very professional and very sweet. They got the problem fixed and my mazda six is good to go.
Everyone was very helpful and courteous great management and sales team.
Samantha was very nice and courteous and took care of everything and got me on my way
Always a pleasure to deal with the folks at Nelson Ford-Mazda. I’ve had experience dealing with each of these departments from Sales (Brandon Chocklette 😊), Service (Melissa 😊), Mechanics (Kai & Logan) & Parts. They’re always friendly, knowledgeable and professional. A Great Local Business to deal with !!!
It was simple to have an appointment that was suited to my extremely busy schedule. My service writer, Melissa, explained the charges on my bill professionally and completely. And the technician who serviced my vehicle, Bobby, completed the extensive work much sooner than I thought it would take, saving a lot of money. And the service manager, Brad, kept me up to date on my vehicles progress by sending multiple emails on the progress. Thanks to the entire service department at Nelson Ford! You have worked hard to earn my business and I will keep bringing my vehicles (none of which have been purchased from Nelson Ford) to the superb service department at Nelson Ford.
Very friendly, professional and courteous staff
The person that came out to tow my vehicle was delightful and over all excellent person in communicating, problem solving, and wonderful customer service. Took his time communicating on a level of knowledge he was comfortable with. Well mannered. Highly recommend.
My visit to Nelson Ford was definitely a very good experience! My needs were addressed and my vehicle was well taken care of. I was kept informed of the progress on my vehicle, and was advised of any changes that were necessary. The Staff there is courteous, helpful, attentive and they all smile! The ladies are very welcoming and you don't see that kind of thing much anymore. They are exactly what customer service should be! Thank you Samantha, Olivia and Melissa for all that you do! Keep up the good work!!
Ford Service Department in Martinsville, VAOur factory-trained Ford technicians help with most repair and maintenance issues for drivers in Martinsville, Bassett, Dansville, and Stuart, Virginia. Not only are they skilled in handling routine matters like oil changes and battery replacements, but they even help with collision repair. Book an appointment with our friendly and knowledgeable staff today. We’re ready to help!
201 East Commonwealth Blvd.
Martinsville, VA 24112
Premier Ford Dealership in Martinsville, VA
At the corner of Commonwealth Blvd and W Market St in Martinsville is a Ford dealership that’s been a community staple for decades. Owned and operated by the Nelson family since 1975, Nelson Ford is recognized as the best place to find new Ford vehicles, used cars, and to keep your current vehicle in pristine shape. When you visit us, expect incomparable family-style customer service and efficient results because that’s what we intend to deliver.
Find the new Ford vehicle of your dreams
For 53 years in a row, the Ford F-150 has stayed atop the list of best-selling pickup trucks. At Nelson Ford, many of our customers choose pickups like the F-Series, the Ford Ranger midsize, and the new Ford Maverick compact pickup truck. With renowned capability and versatility, SUVs like the Ford Escape, Ford Explorer, and Ford Edge are excellent choices for your hardworking needs in Collinsville, Bassett, Eden, and surrounding areas. Whether you want a Ford Mustang sports car, an all-new Ford Bronco SUV, or a truck, our massive selection at Nelson Ford is bound to include what you’re looking for.
Fast and easy finance options
Everyone’s financial situation is unique, and our financing managers know the best route to get you approved for a car loan. For new Ford purchases, you may qualify for the low advertised rates from Ford Credit to make your purchase as affordable as possible. We’ve partnered with dozens of lenders – banks, credit unions, and financing companies – to obtain the best rates and terms that you can qualify for. If you’re worried about a pre-approval, let us help. Complete an online credit application to find out how we can get you into your dream vehicle fast.
Huge selection of used cars
For some, a pre-owned vehicle fits your needs best. If you’re looking to fit a specific budget or there’s a particular make or model you’ve been searching for from popular brands, odds are you’ll find it among our used cars in Martinsville. We offer used cars as well as fully inspected and reconditioned Certified Pre-Owned vehicles, as well as many used cars under $15k, all with the same purpose – to earn your business!
Your Fastlane to Ford service and parts
Keeping your Ford functioning at its absolute best is the priority for our parts and service team at Nelson Ford. From your regularly-scheduled oil and filter changes and installing replacement tires to diagnosing warning lights and noises, our Service Department is here to make your Ford ownership as smooth and trouble-free as can be. We’re your local warranty center for all Ford models, and DIY mechanics will find perfect-fitting OEM Genuine Ford Parts and Motorcraft components to get you back on the road.
We’d love to see you at Nelson Ford! Let us help you find your next vehicle and keep your motoring problem-free. Visit us at 201 Commonwealth Blvd in Martinsville, VA, schedule a service appointment online, or call us today at (276) 638-2331.